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title: I've sent in a ticket/email. Now what?
description: Please be patient. Our Customer Support Team is working on answering your question.
---
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# I've sent in a ticket/email. Now what?
## Please be patient. Our Customer Support Team is working on answering your question.
We know that, sometimes, it feels like a response is taking longer than you would like. Please know that we have a customer support member receiving and responding to each individual request that is sent in. You may not receive an immediate response, but we will get try our best to get back to every question within 24 business hours.
At times of high traffic, it may take longer than 24 hours for us to respond. **Please do not submit multiple requests**, as this slows down our ability to respond and does not result in a faster response time.
While you are waiting for a response, feel free to head over to our [Help Center here](https://faq.netcapital.com/?hsLang=en), where you can find articles about our frequently asked questions.
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